最後更新日期：2026 年 9 月 18 日
簡介
陽光堂（Sunterra HK）（下稱「本品牌」）尊重你的個人資料私隱，並全力遵守《個人資料（私隱）條例》（第486章）的規定。本政策旨在通知你有關本品牌收集、使用、儲存及處理你個人資料的安排。
1. 收集的個人資料類別
本品牌在提供服務過程中，可能收集以下兩類資料：
(A) 對話自願資料（用於改善服務及個人化建議）
- 你透過 WhatsApp 或其他渠道與本品牌對話時所提供的內容，包括你對日常生活感覺的描述及偏好；
- 你的購買記錄及訂閱狀態。
(B) 交易必要資料（用於處理訂單及送貨）
- 收件人姓名
- 送貨地址
- 聯絡電話
2. 收集資料的目的
- (A) 對話自願資料：用於提供及改善養生諮詢服務、個人化產品建議、內部服務質素分析。
- (B) 交易必要資料：用於處理訂單、安排送貨、售後服務及法律要求的記錄保存。
3. 資料的準確性及保留
本品牌會採取切實可行的步驟，確保所持有的個人資料準確無誤。本品牌只會在香港法例要求的期限內保留你的個人資料，不會超出政府要求的期限。
4. 人工智能的使用
本品牌使用人工智能服務供應商協助生成回覆及分析對話。本品牌已與該等供應商訂立合約，確保：
- 你的資料不會被用於訓練人工智能模型；
- 你的資料只會用於生成回覆及分析；
- 你的資料會受到適當的保安措施保護。
5. 資料的儲存及加密
本品牌採取以下措施保障你的資料：
- 加密儲存：交易必要資料以加密形式儲存；
- 分隔儲存：交易必要資料與對話記錄分開儲存；
- 存取控制：只有授權人員可查閱交易必要資料。
6. 資料的轉移及披露
你的資料可能會轉移給以下類別人士：
- 物流及支付服務供應商
- 人工智能服務供應商
- 雲端服務供應商
本品牌已與這些資料處理者訂立合約，確保資料僅用於指定目的。
7. 查閱及改正資料的權利
根據《個人資料（私隱）條例》，你有權查閱、改正或刪除你的個人資料。請聯絡：
電郵：hello@sunterrahk.com
8. 聯絡我們
公司名稱：陽光堂
英文名稱：Sunterra HK
網址：sunterrahk.com
電郵：hello@sunterrahk.com
9. 語言版本
本政策同時提供中文及英文版本，如不同版本內容出現不一致之處，以英文版本為準。
10. 同意條款
當你使用我們的服務，即表示你已閱讀、理解並同意本政策的內容。
Privacy Policy
Introduction
Sunterra HK (the "Brand") respects your personal data privacy and is fully committed to complying with the Personal Data (Privacy) Ordinance (Cap. 486). This Policy notifies you of the Brand's arrangements regarding the collection, use, storage and processing of your personal data.
1. Categories of Personal Data Collected
The Brand may collect two categories of data:
(A) Voluntary Conversation Data (for service improvement and personalisation)
- Content provided during conversations via WhatsApp or other channels, including descriptions of daily life feelings and preferences;
- Purchase and subscription records.
(B) Transaction-Essential Data (for order processing and delivery)
- Recipient name
- Delivery address
- Contact phone number
2. Purposes of Collection
- (A) Voluntary Conversation Data: For providing and improving wellness consultation services, personalised product recommendations, and internal service quality analysis.
- (B) Transaction-Essential Data: For order processing, delivery arrangements, after-sales service and legally required record keeping.
3. Accuracy and Retention
The Brand will take practicable steps to ensure accuracy. The Brand will only retain your personal data within the period required by Hong Kong law and will not exceed the period required by the government.
4. Use of Artificial Intelligence
The Brand uses AI service providers to assist in generating responses and analysing conversations. The Brand has entered into contracts with these providers to ensure:
- Your data will NOT be used to train AI models;
- Your data will only be used for generating responses and analysis;
- Your data will be protected by appropriate security measures.
5. Storage and Encryption
The Brand adopts the following measures:
- Encrypted Storage: Transaction-essential data is stored in encrypted form;
- Separated Storage: Transaction-essential data is stored separately from conversation records;
- Access Control: Only authorised personnel can access transaction-essential data.
6. Transfer and Disclosure
Your data may be transferred to the following categories of parties:
- Logistics and payment service providers
- AI service providers
- Cloud service providers
The Brand has entered into contracts with these data processors to ensure data is used only for specified purposes.
7. Rights of Access and Correction
Under the Personal Data (Privacy) Ordinance, you have the right to access, correct or delete your personal data. Please contact:
Email: hello@sunterrahk.com
8. Contact Us
Company Name: Sunterra HK
Website: sunterrahk.com
Email: hello@sunterrahk.com
9. Language Versions
This Policy is available in both Chinese and English. In the event of any inconsistency between the versions, the English version shall prevail.
10. Consent
By using our services, you confirm that you have read, understood and agreed to the contents of this Policy.